[職務說明]
☑線上協助會員及旅客處裡航空票務相關事務
☑細心傾聽客戶需求並且給予正確的解決方案及提供良好的服務品質
[職務要求]
☑需有精通流利的韓文能力
☑英語中等程度
☑班別兩個時段輪流
[Job Description]
-Provide Quality customer service on every call
-Answer incoming calls fromcustomers of Airline company
-Connect and build rapport with members by actively listening, asking the right questions and offering solution
-Confidently handle technology faults, complaints and trouble-shooting issues
[Job Requirment]
-Exceptional communication skill in Korean
-Possessed TOPIK 5 or above and intermediate English level
-Able to work in a fast-paced with performance driven team
-Able to work in 2 shifts and 5 days/w on a rotating basis : 7am-4pm/8am-5pm
Open Access BPO is an American outsourcing firm that operates in the world’s most preferred source of outsourced voice services, the Philippines. The firm tags itself as an all-around outsourcing services provider for offering a wide range of business process solutions, including inbound customer service, outbound sales, non-voice technical support, multilingual call center, and a long list of back office services. Incepted in 2006 by its founder, Open Access BPO transferred operations to its current facilities in Makati City a year after it was established in San Carlos, California. The move paved way for expansions, as the then telemarketing startup eventually grew into the all-encompassing firm that it is today. From only one financial services account, the company now employs over 1,000 employees handling various accounts from businesses of all sizes and industries, including those that made it to the prestigious Fortune 500 list.