☑Assign and delegate work tasks to team leaders according to current customers' demands.
☑Hold regular meetings with all departments, team leaders and the whole management team.
☑Help agents with challenging customer service issues.
☑Liaise and developed a close rapport with current customers.
☑Liaise with the technology department to ensure equipment and technological resources for operations are in working order.
☑Maintain open line of communication between staff and senior management.
☑Carry out performance reviews and reports, capacity planning, and technological evaluation to determine action plan for improved operations
☑ 2-3 years of experience in call center or customer service management
☑ Exceptional customer service and communication skills.
☑ Proficient in English and Japanese.
☑ Adept at courteously interacting with customers and ensuring their requirements are met.
☑ Outstanding leadership qualities and problem-solving skills.
☑ Direct and manage all team leaders in order to achieve set objectives.
☑ Provide solutions for customers' issues and complaints.
Open Access BPO is an American outsourcing firm that operates in the world’s most preferred source of outsourced voice services, the Philippines. The firm tags itself as an all-around outsourcing services provider for offering a wide range of business process solutions, including inbound customer service, outbound sales, non-voice technical support, multilingual call center, and a long list of back office services. Incepted in 2006 by its founder, Open Access BPO transferred operations to its current facilities in Makati City a year after it was established in San Carlos, California. The move paved way for expansions, as the then telemarketing startup eventually grew into the all-encompassing firm that it is today. From only one financial services account, the company now employs over 1,000 employees handling various accounts from businesses of all sizes and industries, including those that made it to the prestigious Fortune 500 list.