Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

KLA is well known for its high-performing business model which routinely produces significant profit margins and revenue. Key to supporting KLA business is the finance team that partners with corporate and global business organizations to provide expertise and guidance for developing and executing sound business models and practices. The Finance organization consists of operations and corporate finance teams. The operations finance team influences business decisions by gathering the best available operations information, distilling it and making recommendations to our management team on the best course of action. The corporate team provides a broad range of services, such as financial planning, corporate accounting, tax, industry analysis and benchmarking, internal audits, SEC reporting and merger and acquisition support.

We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced technologies and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward.

Roles and Responsibilities

We are looking for a team player to join our treasury team with a focus on customer billing, credit, and collections while participating in cash management on a needed basis. This position will require excellent communication and organization skills to contribute to global cash collection effort.

• Includes software installation/troubleshooting/upgrade, hardware maintenance (replacement) and retrofit/installation.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) mostly at customer site, including Server room & Cleanroom.
• Represents the company to the customer and assume accountability for customer happiness with service.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
• Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.
• Co-works with local team, HQ support team, conferencing call, remote support when required.

Basic Qualifications

• 1+ years working experience on Rack Server hardware design or maintenance.
• Familiar with Windows structure, operation, Firewall structure, Network structure.
• Experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections/metrology systems are preferred.
• Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
• Strong communications and leadership skills desired.
• Semiconductor capital equipment support experience desired. Graduate degree a plus.
• Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.